Shipping Policy
Last updated: October 29, 2026
This page explains delivery arrangements for purchases from averunoa, operated by Jiaxing Jiuli Trading Co., Ltd. Processing time and time in transit are separate parts of your order’s journey.
Destinations and charges
We currently ship to the United States. Availability for a particular address and product is checked at checkout; we do not promise worldwide delivery.
- Standard shipping, order below US$39: US$3.99.
- Standard shipping, qualifying order of US$39 or more: free.
- Express shipping, where available: US$5.99. The free-standard-shipping offer does not make an Express upgrade free.
Check the qualifying order value after any applicable discounts and the final shipping charge before paying. Prices and thresholds on this page are in USD. Any taxes collected through checkout are displayed there.
Processing before dispatch
Orders are normally processed within 1–3 business days after payment confirmation. Weekends and applicable public holidays are not business days. If we need to verify payment or clarify an address, we will contact you. Processing time is in addition to carrier transit time.
Estimated time in transit
Standard shipping is estimated at 7–15 business days after dispatch. Delivery estimates can be affected by the destination, customs clearance, carrier disruption, weather and holiday volumes. Estimates are not guaranteed arrival dates.
For the Express option, use any service estimate shown at checkout. If no estimate is displayed, contact us before selecting it for a time-sensitive purchase. We do not guarantee an arrival date simply because the service is named Express.
Fulfillment location and customs
The company’s business address is not a promise of a particular dispatch location. Fulfillment arrangements can depend on the item and available inventory. Contact us before ordering if the shipping origin matters to your purchase; we do not represent every order as locally shipped in the United States.
A cross-border shipment may be subject to customs procedures and government charges. Review any import-charge disclosures at checkout and ask us before payment if responsibility for a charge is unclear. We will not use this policy to impose an undisclosed charge contrary to applicable law.
Tracking and address corrections
When tracking is available, the dispatch communication provides the tracking details. A carrier may need time to register its first scan. Email service@averunoa.com with your order number if tracking does not update or if you notice an address mistake. We will try to correct an address before dispatch, but a change cannot be guaranteed once the parcel is in transit.
If an order is late, missing or damaged
Contact us rather than relying only on the carrier’s status. We will review the order and, where appropriate, investigate with the carrier or fulfillment partner. A “delivered” scan does not automatically mean that we refuse a missing-parcel claim. For visible damage, keep the packaging and send photographs where reasonably possible.
If we cannot ship within the promised period, we will notify you of the delay, provide a revised shipping date when available and give you the option to agree to the delay or cancel the unshipped order for a refund, as required by applicable law. Your remedies for lost or damaged goods are not removed when a parcel is handed to a carrier.
For items you wish to send back, see our Return Policy. The return warehouse is in China; obtain instructions before posting a return.
Delivery assistance
averunoa is operated by Jiaxing Jiuli Trading Co., Ltd..
Business address: Room 603-2, Building 3, Shangyuan Mingjun, Jiabei Subdistrict, Jiaxing Economic and Technological Development Zone, Zhejiang Province, China
Email: service@averunoa.com
Telephone: +86 573 8222 8502
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays in China