FAQ
Last updated: October 29, 2026
Choosing a charm
Will it fit my bag?
Check the attachment style, dimensions and images on the individual product page. Designs differ, so a clip or loop that suits one bag may not suit another. Send us the item name or link if you need help before ordering.
How should I care for it?
Follow the care information for the selected design. Do not assume that every plush charm can be machine-washed or soaked, particularly when it has metal, stitched or detachable details. Ask us if care instructions are missing.
Are these toys or load-bearing clips?
They are presented as decorative accessories. Follow any product-specific age and use guidance, keep small detachable parts away from young children and do not use a decorative attachment to support weight.
Orders and delivery
Where do you ship, and what does shipping cost?
We currently ship to the United States where the address is supported at checkout. Standard shipping is US$3.99 below US$39 and free for qualifying orders of US$39 or more. Express shipping, if offered, is US$5.99. All amounts are in USD; check the final charge before payment.
How long will my order take?
Order processing normally takes 1–3 business days after payment confirmation. Standard transit is estimated at 7–15 business days after dispatch, in addition to processing. Weekends and applicable public holidays are excluded. For Express, check any estimate displayed at checkout or ask us before placing a time-sensitive order. See our Shipping Policy for delays and delivery assistance.
Can I change or cancel my order?
Email service@averunoa.com promptly with your order number. We will try to help before fulfillment progresses too far. Changes may not be possible after processing or dispatch; mandatory cancellation rights still apply.
Where is my tracking information?
When tracking is available, it is included in the dispatch communication. Check your inbox and spam folder. If the tracking is missing, stalled or says delivered when you have not received the parcel, contact us and we will review it.
Returns and support
How do I return a purchase?
Contact us within 180 calendar days after delivery to request an eligible return. We cover the return shipping cost for approved eligible returns, including a change of preference. We will provide the return instructions and the warehouse address in China. Do not post a return to the company’s business address unless instructed. Full eligibility is explained in our Return Policy.
What happens if something is damaged or wrong?
Send your order number, a description of the issue and relevant photographs where available. We will review the problem and arrange an appropriate remedy without charging you costs that we are responsible for.
When is a refund processed?
Approved refunds are issued to the original payment method within 5–10 business days after the returned item is received and inspected, unless the law requires a shorter period. Your bank or payment provider may need additional time to display the credit.
How do I make a privacy request?
Email our support address below and describe the request. Please do not include passwords or full card numbers. Our Privacy Policy explains data handling and available rights.
Who operates averunoa?
averunoa is operated by Jiaxing Jiuli Trading Co., Ltd..
Business address: Room 603-2, Building 3, Shangyuan Mingjun, Jiabei Subdistrict, Jiaxing Economic and Technological Development Zone, Zhejiang Province, China
Email: service@averunoa.com
Telephone: +86 573 8222 8502
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays in China