Return Policy
Last updated: October 29, 2026
180-day returns at averunoa
Jiaxing Jiuli Trading Co., Ltd. handles returns and refunds for averunoa. You may request a return of an eligible item within 180 calendar days after the date it is delivered. This voluntary return period does not reduce statutory rights for faulty or incorrectly supplied goods.
What is eligible?
For a change-of-preference return, keep the charm or accessory unused and in its original condition, with its included parts, accessories and packaging where reasonably possible. Supply your order number or another proof of purchase. Damage caused by misuse or an unauthorized alteration may affect eligibility for a preference-based return.
These condition requirements are not a reason to reject an otherwise valid claim about an item that arrived defective, damaged, incorrect or materially different from its description. Necessary inspection of a product does not remove rights protected by law.
Start with a message
Email service@averunoa.com before sending a parcel. Include:
- Your order number and the email used at checkout.
- The item you want to return.
- The reason for the request.
- Photographs of the item and packaging when relevant to damage, a defect or an incorrect delivery.
We will review the request and send the return destination and shipping instructions. If you have difficulty providing a particular piece of information, tell us so we can identify an appropriate way to assess the request.
Return shipping and the China warehouse
We cover the return shipping cost for approved eligible returns, including preference-based returns and returns for damaged, defective or incorrect items. Our support team will arrange a prepaid method or explain an agreed reimbursement arrangement before you send the parcel. Eligible returns carry no restocking fee.
Our designated return warehouse is in China. Its address may differ from the business address below. Please do not send returns to the registered business address unless we specifically instruct you to do so. Obtain the return instructions before purchasing postage so the agreed shipping arrangement can be used.
Damaged, defective or incorrect items
Contact us as soon as reasonably possible if an item arrives damaged, has a fault, is not what you ordered or materially differs from its description. We will assess the information and arrange an appropriate refund, replacement or return solution at no additional cost where we are responsible. A request will not be refused solely because the original packaging is unavailable when mandatory consumer rights apply.
How refunds work
After an approved return reaches us, we inspect it and notify you of the outcome. Approved refunds are issued to the original payment method within 5–10 business days after the item has been received and inspected. Your bank or payment provider may take additional time to show the credit. A legally required shorter deadline takes precedence.
For a partial return, the refund reflects the amount actually paid for the returned item, including any applicable discount allocation. Any delivery-charge refund is handled according to the reason for the return and applicable consumer law. If a refund is declined or adjusted, we will explain the reason and you can contact us to have the decision reviewed.
Exchanges and cancellations
Contact us about an exchange or replacement before returning the original item; availability depends on stock and the circumstances. To change or cancel an unshipped order, contact us promptly. We will try to help before fulfillment progresses too far, without limiting any mandatory cancellation rights.
Return and refund contact
averunoa is operated by Jiaxing Jiuli Trading Co., Ltd..
Business address: Room 603-2, Building 3, Shangyuan Mingjun, Jiabei Subdistrict, Jiaxing Economic and Technological Development Zone, Zhejiang Province, China
Email: service@averunoa.com
Telephone: +86 573 8222 8502
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays in China